Product Manager

Salary details: £44628 - £47661

We will review applications every two weeks until this role is filled.

As part of our Product team in Digital and Customer Services, you’ll lead multidisciplinary teams working on new and existing products and services for residents and staff.

You’ll work closely with other council teams who want to improve their services, listening to their needs and balancing them with business and technical constraints.

You’ll speak up for our users, whether they are residents or staff, and use data and research to make sure our products and services meet their needs.

At all stages of the product lifecycle, you’ll confidently lead your team in setting a vision and fulfilling it, solving our users’ problems with products we can be proud of.

You’ll report to a lead or senior product manager and play an active role in the development of our product management community of practice.

For the full job responsibilities, please refer to the attached Job Description.

Who we’re looking for 

You’ll have experience in product management or project leadership. You’ll be a kind and curious person whose focus is always on the user and who is impact-driven.

You’ll be a good leader and listener who works well with people from different disciplines. You'll also be curious about technology and not afraid to try new things.

You’ll be passionate about developing your skills and supporting others in the team.

We’re building a team where everyone feels safe to be who they are. We value empathy, open mindedness and a real passion for our mission.

Why join Royal Greenwich

Royal Greenwich is a vibrant borough, with a rich history and diverse community. We’re proud of the work we do to serve our residents.

We have a vision of a happier, healthier and more connected borough. To achieve this, we’re investing heavily in our digital services and we've published our first ever digital strategy. It's what shapes what we're working on for the next four years and beyond.

It’s an exciting time to join us. We're searching for people-focused digital experts to join our new team. We’re focused on improving services for our residents and making our borough truly digital. There's plenty of opportunity for you to have your say and help shape our work.

Read our blog to find out more about who we are and what we're working on.

We work in self-organising teams with colleagues from across the digital team and across the council, including:

·       service designers

·       user researchers

·       content designers

·       business analysts

·       developers   

Who we are

 Our values are at the heart of all the work we do:

·       improving residents’ lives and opportunities 

·       demonstrating respect and fairness 

·       taking ownership 

·       doing things better 

·       working together across the council

These values are incredibly important to us, so you’ll be in an environment that promotes knowledge, empathy, equality and skill sharing.

What we offer

·       25 days’ annual leave

·       Flexible and partly remote working arrangements

·       Mental health support, including an external counselling service

·       Pension scheme

·       Long service awards

·       Learning and development opportunities, including apprenticeships

·       Staff networks for mental health, LGBTQ+ support, racial equality and more

·       Vouchers for free eye tests

·       Annual season ticket loans 

·       Childcare voucher scheme 

·       Reduced-rate gym membership 

·       Cycle to work scheme 

·       Greenwich One Card which entitles you to discounts at local businesses 

Apply for this role

To apply for this role you must:

·       complete an online application form

·       upload a CV

·       write and upload a supporting statement in the form of a cover letter

It is unlikely that we’ll shortlist you for an interview without a cover letter. A good cover letter will help us know why you’re right for this role.

To apply, select the “Apply for this job” button.

Hiring process 

Step 1 – Complete the application form and upload your CV and cover letter.

There is no closing date for this role. We’ll review applications every 2 weeks until it is filled.

Step 2 – If we invite you to an interview, please think about an example of a challenge you’re proud of that shows your skills for this role. You’ll need to talk us through this for about 10 minutes. You do not need to present anything, but you can if this will help you.

Step 3 – Attend the panel interview. This will usually be a 1-hour video call with up to 3 people like the hiring manager and other team members you would work with. 

In the first 10 minutes of the interview, you'll talk through the example you prepared and how it shows your skills. We’ll then ask you questions about it for 10 minutes.

Next we'll ask you about how you meet the essential criteria in the job description. We’ll ask questions like “tell us a situation when...” and would like you to give examples in your answers.

At the end you’ll have time to ask us anything to check if this is the right opportunity for you.

Talk to us or ask any questions

If you’d like an informal chat about the role, you can speak to Lingjing Yin (Head of Product) or another member of the team by emailing Lingjing.Yin@royalgreenwich.gov.uk.