Business Services Team Leader (Parking)

Salary details: £42840 - £46041

 Business Services Team Leader (Parking) PO3

About Us

Our Greenwich Plan sets out our vision for the next 4 years focusing on the changes we collectively want to see in our borough and Council.  We want to become a more strategic, efficient and adaptive organisation, to deliver for our communities.  Our workforce is key to making this happen.

Royal Greenwich is a borough synonymous with first class modern services. Our vibrant, diverse communities span Greenwich town centre in the west, to Thamesmead in the east, from the Greenwich Peninsula in the north to Eltham in the south. Royal Greenwich has a reputation for combining ambition with delivery. We are on a journey towards a low carbon future and the sustainability agenda will influence all areas of the Council’s work.

This is an opportunity to play a key role in shaping the Council’s ambitions for our future transport network, implement high-profile schemes and maintain a strong grip on the delivery of key projects.

To be successful in this post you will be as comfortable with strategy as you are with leading large operations. You will need to bring energy, tenacity and strong communication skills. You will thrive on data and evaluation to evidence and inform delivery and service improvements.

Above all, you’ll be committed to delivering an efficient, well-connected network that our residents love – with a carbon footprint that we can be proud of, as well as delivering the councils Transport Strategy.

About the Role

To work as the Team Leader for the Business Services and Performance Function within Parking. To provide leadership and management to a team of four Senior Parking Officers delivering a complex and diverse range of services to the Transport Senior Management Team, stakeholders, and residents.

To also be responsible for financial reconciliation and performance, high level correspondence and contacts, routine contract management, data release and management, along with ad-hoc customer interactions.

To support the Business Services and Performance Manager in critical contract-related and tasks. In all cases you will be expected to deputise up the head of service level and to do tasks commensurate with your role

About You

We are looking for an energetic and competent Team Leader with experience of leading by example, managing performance and handling large volumes of correspondence.  You will have a good understanding of the range of services provided by Parking Services and the regulations/legislation that the service operates within. Knowledge of the statutory PCN process is a must and the ability to achieve performance objectives is also expected.

You will be an excellent communicator, who understands the Councils complaint and FoI process/procedures and is able to draft complex responses.

For an informal discussion about this opportunity, please contact Jon Shaw ;    Jon.Shaw@royalgreenwich.gov.uk      .  

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Advert Close: All vacancies close at midnight unless otherwise stated.

How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.